Frequently Asked Questions

Is it better to donate cash or food?

Both food and funds are important.

Cash donations keep our freezers running and our trucks on the road. They also support innovative programs that address the root causes of hunger through advocacy and education.

Food donations from the public provide some of the most healthy, high-quality food that OFB receives. Food donations also provide a direct link between donors and people who are hungry.

What part of my donation goes to administrative costs?

Only six percent of each dollar donated goes toward administrative and fundraising costs. That means that 94 cents of every dollar goes straight to fighting hunger in our communities.

Is the information I provide on your website secure?

Oregon Food Bank's online processing system allows you to make safe donations and purchases. OFB uses state-of-the-art firewalls and the latest encryption technology, Secure Sockets Layer (SSL), to ensure that no one can read your information as it travels to OFB's donation or ordering system. A third party handles OFB's online credit card verification process. This organization needs your name, address, credit card number, expiration date and card security code to process your transaction. Its firewalls and encryption technology offer the highest level of security to ensure the confidentiality of your transaction.

Online forms used to volunteer, to advocate, to register a food drive, to request a speaker, to give feedback or to sign-up to be on a mailing list are not encrypted.

Is my gift tax deductible?

Oregon Food Bank is a 501(c)(3) organization. All donations to Oregon Food Bank are tax deductible to the extent allowed by law. If you make a gift associated with a product, event or service, our development team will provide you with the necessary documentation for tax purposes.

See our tax information page for more information.

I can't donate very much right now. Will my gift still make a difference?

Every gift makes a difference. The cumulative effect of several small gifts can be very significant. In this way, the power of your gift is magnified many times over.

Can I donate goods and services?

Yes. From packing materials, to office supplies, to gardening tools, to pots and pans for our Nutrition Education classes, Oregon Food Bank always appreciates donations of usable goods. Please contact us at donorrelations@oregonfoodbank.org with any questions you have about donating goods and services.

We also welcome donations of time. Learn more about volunteering at OFB or about how to become an advocate.

Will my company match my donation?
Simply ask your company’s human resource office, personnel department or community relations office if your company has a matching gift program. If so, ask for a matching gift form and follow the instructions on the form when you make your donation. See a list of companies that match employee gifts.
I don't want my name or address shared. Can you accommodate that?
Absolutely! We know your personal information is important to you. That’s why Oregon Food Bank does not sell, exchange or rent your personal information to any individual, or to any organization outside the Oregon Food Bank Network. Oregon Food Bank will not divulge personal information to any other organization or individual other than those that are necessary to transact, fulfill or account for online donations and purchases.

In addition, Oregon Food Bank does not use telephone marketing to solicit funds. We will only use your phone number if we need to verify information or to occasionally thank you for your contribution, ask for your opinion or invite you to a special event.

For more information, see our privacy policy.
Can I donate anonymously?

Yes. If you choose to donate anonymously, your name will not appear on any OFB publications or on our website.

What's OFB's tax identification number?

Our Federal Tax ID number is 93-0785786.

What is OFB's donation refund policy?
If you believe that an error was made in relation to your online donation, contact Kelli Rule at (503) 853-8727 or donorrelations@oregonfoodbank.org. We will work with you to correct any errors, and if necessary, make any appropriate refund or correction. Refunds will be issued as a credit to the credit or debit card used for the original donation, or by an Oregon Food Bank check, if the item was paid for with a check or cash.
What is your privacy policy?

We value your participation and support and are committed to protecting your privacy.

OFB's website is a safe environment for anyone who visits, makes a donation, places an order, volunteers or advocates.

Oregon Food Bank maintains strict customer information privacy policies. We take great care to ensure that your information is not compromised by unauthorized persons.

Oregon Food Bank does not sell, exchange or rent your personal information to any organization or individual. We will not divulge personal information to any other organization or individual other than those that are necessary to transact, fulfill and or account for online donations and purchases.

Oregon Food Bank does not share your information with telemarketing centers. Oregon Food Bank does not use telephone marketing to solicit funds. Oregon Food Bank will only use your phone number if we need to verify information or occasionally to thank you for your contribution, ask for your opinion or invite you to a special event.

When you make a donation, volunteer, order a product, advocate or schedule a food donation barrel, Oregon Food Bank may ask you for your name, address, e-mail address, telephone number, fax number as well as other relevant information (e.g. hours available to volunteer or size of T-shirt).

When you visit Oregon Food Bank's website, OFB also collects some non-identifying basic information from server logs. This includes total number of visitors, pages viewed, type of browser you are using (e.g., Netscape, Internet Explorer), type of operating system you are using (e.g. Mac OS or Windows 2000), domain name of your Internet service provider (e.g., America Online, Earthlink) and frequently used search words.

Oregon Food Bank uses non-identifying basic information (aggregate data) to analyze site usage and to improve the content and design of the site. On occasion, OFB may share aggregate data with sponsors, partners and other third-party vendors to encourage fund-raising.

Oregon Food Bank uses personally identifiable information you provide about yourself: a) to respond to your questions or comments about OFB services; b) to fulfill requests to volunteer, advocate or conduct a food drive; c) to process your donation, verify your credit card and send you a tax-deductible receipt; d) to process your order for merchandise and verify your credit card; f) confirm a donation or order; g) to thank you; h) to send you additional information about OFB programs, services and needs that we believe will interest you; i) to protect the security or integrity of the site; j) to protect against a threat of safety or destruction of property; and k) to protect against legal liability. We list donors who contribute $500 or more in our annual report unless you ask that your gift be anonymous.

OFB may disclose to third parties aggregate statistics about donations, volunteers, orders and advocates (e.g., total number of donors, total amount of donations for specific periods, average gift size, total number of volunteers for specific projects or events, total number of advocates). These statistics will not include any personally identifying information.

Oregon Food Bank will not use personal information in any way other than described in this policy. Oregon Food Bank requires employees, agents and contractors who have access to personal information to protect information consistent with this Privacy Policy.

If you prefer not to receive any mail or e-mail correspondence from us, please send us your request to be removed from mailing lists with your full name, address, phone number and e-mail address. Send your request to Oregon Food Bank, P.O. Box 55370, Portland, OR 97238-5370. Or call 503-282-0555. To help us process your request, tell us how you participate (volunteer, donate, advocate).

The security measures we take may not prevent all loss, misuse or alteration of information on the site. Oregon Food Bank is not responsible for any damages or liabilities relating to such security failures. It is understood that unauthorized third parties may access data and communications, including e-mail, when communicated via the Internet. Because OFB's website includes links to other websites, OFB cannot ensure the privacy practices of other such sites.

How to contact Oregon Food Bank

You may contact Oregon Food Bank with questions or comments about our Privacy Policy or to update any personally identifiable information at 503-282-0555 or PO Box 55370, Portland, OR 97238-5370.

OFB reserves the right to revise and update its policy at any time. OFB will post and highlight any changes at this site.